::: SHIPPING + RETURNS :::
Q: Can I return items to UUPP?
Some of our times are returnable. All canvas, woodblock and art print orders that are 10x20 or smaller may be returned to us within 15 days of receipt for a refund. Items that DO NOT qualify to be returned and refunded are: all items larger than 10x20 and all personalized or custom designed items. The original shipping fees paid are not refundable.
Your returnable item(s) need to arrive back to us in the original condition it was sent. Please notify us of your intent to return your item. Returned items must be sent back to us within 15 days of receipt. Your refund will be processed, once the original unused item is returned to us in the same condition it was sent. Clearance/final sale items may not be returned.
Send your order, along with the original packing receipt to:
2132 Kings Terrace
Woodbury, MN 55125
Refunds may take up to 10-14 business days to post to your account due to varying process times by providers. Let us know if you do not see the credit posted to your account after this timeframe.
Q: What happens if my order arrives damaged?
A: On rare occasions, packages can be damaged. We carefully package the smaller art prints with a backer, cello bag and a stay flat mailer marked DO NOT BEND. Larger items are shipped in sturdy mailing tubes or boxes. If your item arrives damaged, send us a photo of the damage and we can ship out a new item for no extra charge to you.
Q: I never received my order. What do we do?
A: Domestic packages are considered lost by the US Postal Service after 30 days from shipment date. Most Canada and International packages are considered lost after 45 days from shipment date. Some countries consider a package lost after 60-120 days.
Let us know if you haven't received your item. We can make a formal inquiry with the shipping service after the exemption days have passed. We will replace the missing item if the inquiry does not turn up your item.
Q: I provided the wrong shipping address on the order, now what?
A: We will track the package if you provided the wrong shipping address. It will typically make its way back to our studio. The timeframe on its returned could be days or weeks, once the USPS realizes that the package is undeliverable. Once the item is returned to us, we can reship the item(s) once you repay for shipping to the new address.
UUPP is not responsible for refunding lost orders due to an incorrect address at checkout.
Q: Do you ship internationally?
A: Yes. There are 4 options for shipping items internationally.
1) FIRST CLASS (delivery varies from 2-4 weeks)
1) PRIORITY(delivery in 7-12 BUSINESS days)
2) PRIORITY EXPRESS (delivery in 3-6 BUSINESS days)
3) GLOBAL EXRESS (delivery in 1-3 BUSINESS days)
If placing an order to be shipped outside the USA, all paper items currently have First Class International Service. Depending on where you are this could take 2-4 weeks to arrive, if sent with First Class service. The packages can sit at Customs before being processed. First class service with the United States Postal Office(USPS) does not give tracking numbers for this service. First class international is the most affordable way to ship internationally.
International services: Priority, Priority Express and Global Express do come with tracking numbers. Most of the time Priority, Priority Express and Global Express arrive in the window the USPS states. On rare occasion they do not arrive in the window. We wish we could guarantee these service 100%. It is best to order as soon as you can, to allow extra time needed for the international shipping and customs processing.
INTERNATIONAL VAT TAXES:
If you are ordering outside the USA, residents of many countries may be required to pay for customs or import taxes (VATs) before your merchandise you ordered is released to you from the customs department. These taxes tend to be based on the value of the item you bought. These charges are from your government and are the buyers responsibility to pay. If you choose not to pay these charges, we will not be offering a refund for your item if it is returned to us. Rather if you want your package resent, you will need to repay the shipping fees. We are also not legally able to mark our merchandise, items as 'Gifts' on the customs forms so that you do not pay these custom fees.
Have any other questions or concerns? CONTACT us and we would be happy to answer them.