:::  FAQ  :::

PAYMENTS

We accept Visa, Mastercard, American Express, Discover and Paypal. Full payment is due at that time of purchase on all orders, including personalized or custom orders, prior to shipping.


Estimated Ship Dates

Most of our products ship within 2-4 business days upon the order being placed. 


PERSONALIZED ORDERS

Personalized and custom orders typically can take up to 2–3 weeks to process and ship. If you need your order soon, please contact us about your deadline. All of our personalized/custom orders, will come with an email proof after you place your order. At the time you can proof the design for the correct spelling, information, and colors. You can request design changes at this time. Once you approve the final design, we will produce your item and ship it out to you. 

Review your personalized and custom design orders very carefully. After your final approval of your personalized order, we cannot accept returns due to any and all errors (such as misspelled words, incorrect information, etc.). By providing your approval on the design,  you accept responsibility for the information and design.  If there are errors found after the design was approved, we will be required to charge for a reprint of the design in additional to shipping fees. 


RUSH ORDERS

If you need your order to be a rush order, make sure to contact us to upgrade your order to a faster shipping speed, such as Overnight shipping.  If we are unable to meet your rush deadline, we will let you know right away.


TAXES

Our design studio is located in Minnesota, USA. You will only be charged MN sales tax on your purchase, if you reside in Minnesota.


INTERNATIONAL TAXES

If you are ordering outside the USA, residents of many countries may be required to pay for customs or import taxes (VATs) before your merchandise you ordered is released to you from the customs department. These taxes tend to be based on the value of the item you bought. These charges are from your government and are the buyers responsibility to pay. If you choose not to pay these charges, we will not be offering a refund for your item if it is returned to us. Rather if you want your package resent, you will need to repay the shipping fees. We are also not legally able to mark our merchandise items as 'Gifts' on the customs forms so that you do not pay these custom fees.