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:::  FAQ  :::

PAYMENTS

We accept Visa, Mastercard, American Express, Discover and Paypal. Full payment is due at that time of purchase on all orders, including personalized or custom orders, prior to shipping.


Estimated Ship Dates

Most of our products ship within 2-4 business days upon the order being placed. 


PERSONALIZED ORDERS

Personalized and custom orders typically can take up to 2–3 weeks to process and ship. If you need your order soon, please contact us about your deadline. All of our personalized/custom orders, will come with an email proof after you place your order. At the time you can proof the design for the correct spelling, information, and colors. You can request design changes at this time. Once you approve the final design, we will produce your item and ship it out to you. 

Review your personalized and custom design orders very carefully. After your final approval of your personalized order, we cannot accept returns due to any and all errors (such as misspelled words, incorrect information, etc.). By providing your approval on the design,  you accept responsibility for the information and design.  If there are errors found after the design was approved, we will be required to charge for a reprint of the design in additional to shipping fees. 


RUSH ORDERS

If you need your order to be a rush order, make sure to contact us to upgrade your order to a faster shipping speed, such as Overnight shipping.  If we are unable to meet your rush deadline, we will let you know right away.


TAXES

Our design studio is located in Minnesota, USA. You will only be charged MN sales tax on your purchase, if you reside in Minnesota.


INTERNATIONAL TAXES

If you are ordering outside the USA, residents of many countries may be required to pay for customs or import taxes (VATs) before your merchandise you ordered is released to you from the customs department. These taxes tend to be based on the value of the item you bought. These charges are from your government and are the buyers responsibility to pay. If you choose not to pay these charges, we will not be offering a refund for your item if it is returned to us. Rather if you want your package resent, you will need to repay the shipping fees. We are also not legally able to mark our merchandise items as 'Gifts' on the customs forms so that you do not pay these custom fees.


 
 

:::  SHIPPING + RETURNS  :::

 

RETURN POLICY

Q: Can I return items to UUPP?

Some of our times are returnable. All canvas, woodblock and art print orders that are 10x20 or smaller may be returned to us within 15 days of receipt for a refund.  Items that DO NOT qualify to be returned and refunded are: all items larger than 10x20 and all personalized or custom designed items. The original shipping fees paid are not refundable.

Your returnable item(s) need to arrive back to us in the original condition it was sent. Please notify us of your intent to return your item. Returned items must be sent back to us within 15 days of receipt.  Your refund will be processed, once the original unused item is returned to us in the same condition it was sent. Clearance/final sale items may not be returned.

Send your order, along with the original packing receipt to:

UUPP

Attn: Returns

2132 Kings Terrace

Woodbury, MN 55125

Refunds may take up to 10-14 business days to post to your account due to varying process times by providers.  Let us know if you do not see the credit posted to your account after this timeframe.


DAMAGED ITEMS

Q: What happens if my order arrives damaged?

A: On rare occasions, packages can be damaged. We carefully package the smaller art prints with a backer, cello bag and a stay flat mailer marked DO NOT BEND. Larger items are shipped in sturdy mailing tubes or boxes. If your item arrives damaged, send us a photo of the damage and we can ship out a new item for no extra charge to you.  


Lost orders

Q: I never received my order. What do we do?

 A: Domestic packages are considered lost by the US Postal Service after 30 days from shipment date. Most Canada and International packages are considered lost after 45 days from shipment date. Some countries consider a package lost after 60-120 days.

Let us know if you haven't received your item. We can make a formal inquiry with the shipping service after the exemption days have passed.   We will replace the missing item if the inquiry does not turn up your item.


INCORRECT ADDreSS

Q: I provided the wrong shipping address on the order, now what?

A: We will track the package if you provided the wrong shipping address.  It will typically make its way back to our studio. The timeframe on its returned could be days or weeks, once the USPS realizes that the package is undeliverable.  Once the item is returned to us, we can reship the item(s) once you repay for shipping to the new address.

UUPP is not responsible for refunding lost orders due to an incorrect address at checkout.


Incorrect orders

Q: I received the wrong item/color or size. What do I do?

 A: Contact us immediately to report this. Also send along a photo of the item that you received. We will take care of this immediately and get you the correct item. 


INTERNATIONAL SHIPPING

Q: Do you ship internationally?

A: Yes. There are 4 options for shipping items internationally.

1) FIRST CLASS (delivery varies from 2-4 weeks)

1) PRIORITY(delivery in 7-12 BUSINESS days)

2) PRIORITY EXPRESS (delivery in 3-6 BUSINESS days)

3) GLOBAL EXRESS (delivery in 1-3 BUSINESS days)

If placing an order to be shipped outside the USA, all paper items currently have First Class International Service. Depending on where you are this could take 2-4 weeks to arrive, if sent with First Class service. The packages can sit at Customs before being processed. First class service with the United States Postal Office(USPS) does not give tracking numbers for this service. First class international is the most affordable way to ship internationally.

TRACKING NUMBERS:

International services: Priority, Priority Express and Global Express do come with tracking numbers. Most of the time Priority, Priority Express and Global Express arrive in the window the USPS states. On rare occasion they do not arrive in the window. We wish we could guarantee these service 100%. It is best to order as soon as you can, to allow extra time needed for the international shipping and customs processing.

INTERNATIONAL VAT TAXES:

If you are ordering outside the USA, residents of many countries may be required to pay for customs or import taxes (VATs) before your merchandise you ordered is released to you from the customs department. These taxes tend to be based on the value of the item you bought. These charges are from your government and are the buyers responsibility to pay. If you choose not to pay these charges, we will not be offering a refund for your item if it is returned to us. Rather if you want your package resent, you will need to repay the shipping fees. We are also not legally able to mark our merchandise, items as 'Gifts' on the customs forms so that you do not pay these custom fees. 


QUESTIONS

Have any other questions or concerns?  CONTACT us and we would be happy to answer them.

 

Say Hello and drop us a note

 

Name *
Name

UUPP Studio

Woodbury, MN, 55125
United States

info@uuppshop.com

(651) 735-0842