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:::  FAQ  :::

PAYMENTS

We accept Visa, Mastercard, American Express, Discover and Paypal. Full payment is due at that time of purchase on all orders, including personalized or custom orders, prior to shipping.


Estimated Ship Dates

Most of our products ship within 2-4 business days upon the order being placed. 


PERSONALIZED ORDERS

Personalized and custom orders typically can take up to 2–3 weeks to process and ship. If you need your order soon, please contact us about your deadline. All of our personalized/custom orders, will come with an email proof after you place your order. At the time you can proof the design for the correct spelling, information, and colors. You can request design changes at this time. Once you approve the final design, we will produce your item and ship it out to you. 

Review your personalized and custom design orders very carefully. After your final approval of your personalized order, we cannot accept returns due to any and all errors (such as misspelled words, incorrect information, etc.). By providing your approval on the design,  you accept responsibility for the information and design.  If there are errors found after the design was approved, we will be required to charge for a reprint of the design in additional to shipping fees. 


RUSH ORDERS

If you need your order to be a rush order, make sure to contact us to upgrade your order to a faster shipping speed, such as Overnight shipping.  If we are unable to meet your rush deadline, we will let you know right away.


TAXES

Our design studio is located in Minnesota, USA. You will only be charged MN sales tax on your purchase, if you reside in Minnesota.


INTERNATIONAL TAXES

If you are ordering outside the USA, residents of many countries may be required to pay for customs or import taxes (VATs) before your merchandise you ordered is released to you from the customs department. These taxes tend to be based on the value of the item you bought. These charges are from your government and are the buyers responsibility to pay. If you choose not to pay these charges, we will not be offering a refund for your item if it is returned to us. Rather if you want your package resent, you will need to repay the shipping fees. We are also not legally able to mark our merchandise items as 'Gifts' on the customs forms so that you do not pay these custom fees.


 
 

:::  SHIPPING + RETURNS  :::

 

RETURN POLICY

Q: Can I return items to UUPP?

Some of our times are returnable. All canvas, woodblock and art print orders that are 10x20 or smaller may be returned to us within 15 days of receipt for a refund.  Items that DO NOT qualify to be returned and refunded are: all items larger than 10x20 and all personalized or custom designed items. The original shipping fees paid are not refundable.

Your returnable item(s) need to arrive back to us in the original condition it was sent. Please notify us of your intent to return your item. Returned items must be sent back to us within 15 days of receipt.  Your refund will be processed, once the original unused item is returned to us in the same condition it was sent. Clearance/final sale items may not be returned.

Send your order, along with the original packing receipt to:

UUPP

Attn: Returns

2132 Kings Terrace

Woodbury, MN 55125

Refunds may take up to 10-14 business days to post to your account due to varying process times by providers.  Let us know if you do not see the credit posted to your account after this timeframe.


DAMAGED ITEMS

Q: What happens if my order arrives damaged?

A: On rare occasions, packages can be damaged. We carefully package the smaller art prints with a backer, cello bag and a stay flat mailer marked DO NOT BEND. Larger items are shipped in sturdy mailing tubes or boxes. If your item arrives damaged, send us a photo of the damage and we can ship out a new item for no extra charge to you.  


Lost orders

Q: I never received my order. What do we do?

 A: Domestic packages are considered lost by the US Postal Service after 30 days from shipment date. Most Canada and International packages are considered lost after 45 days from shipment date. Some countries consider a package lost after 60-120 days.

Let us know if you haven't received your item. We can make a formal inquiry with the shipping service after the exemption days have passed.   We will replace the missing item if the inquiry does not turn up your item.


INCORRECT ADDreSS

Q: I provided the wrong shipping address on the order, now what?

A: We will track the package if you provided the wrong shipping address.  It will typically make its way back to our studio. The timeframe on its returned could be days or weeks, once the USPS realizes that the package is undeliverable.  Once the item is returned to us, we can reship the item(s) once you repay for shipping to the new address.

UUPP is not responsible for refunding lost orders due to an incorrect address at checkout.


Incorrect orders

Q: I received the wrong item/color or size. What do I do?

 A: Contact us immediately to report this. Also send along a photo of the item that you received. We will take care of this immediately and get you the correct item. 


INTERNATIONAL SHIPPING

Q: Do you ship internationally?

A: Yes. There are 4 options for shipping items internationally.

1) FIRST CLASS (delivery varies from 2-4 weeks)

1) PRIORITY(delivery in 7-12 BUSINESS days)

2) PRIORITY EXPRESS (delivery in 3-6 BUSINESS days)

3) GLOBAL EXRESS (delivery in 1-3 BUSINESS days)

If placing an order to be shipped outside the USA, all paper items currently have First Class International Service. Depending on where you are this could take 2-4 weeks to arrive, if sent with First Class service. The packages can sit at Customs before being processed. First class service with the United States Postal Office(USPS) does not give tracking numbers for this service. First class international is the most affordable way to ship internationally.

TRACKING NUMBERS:

International services: Priority, Priority Express and Global Express do come with tracking numbers. Most of the time Priority, Priority Express and Global Express arrive in the window the USPS states. On rare occasion they do not arrive in the window. We wish we could guarantee these service 100%. It is best to order as soon as you can, to allow extra time needed for the international shipping and customs processing.

INTERNATIONAL VAT TAXES:

If you are ordering outside the USA, residents of many countries may be required to pay for customs or import taxes (VATs) before your merchandise you ordered is released to you from the customs department. These taxes tend to be based on the value of the item you bought. These charges are from your government and are the buyers responsibility to pay. If you choose not to pay these charges, we will not be offering a refund for your item if it is returned to us. Rather if you want your package resent, you will need to repay the shipping fees. We are also not legally able to mark our merchandise, items as 'Gifts' on the customs forms so that you do not pay these custom fees. 


QUESTIONS

Have any other questions or concerns?  CONTACT us and we would be happy to answer them.

 

Say Hello and drop us a note

 

Name *
Name

UUPP Studio

Woodbury, MN, 55125
United States

info@uuppshop.com

(651) 735-0842

 

UUPP Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from info @ uuppshop .com.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Squarespace to power our online store--you can read more about how Squarespace uses your Personal Information here:  https://www.squarespace.com/privacy/.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with  advertisements or marketing email communications we believe may be of interest to you, ONLY if you chose to sign up and opt in for our newsletter and email alerts.  

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info @ uuppshop . com  or by mail using the details provided below:

  UUPP | 2132 Kings Terrace | Woodbury, MN, 55125 | United States